Margaret River - A very special place

Terms and Conditions

Disclaimer

Travel arrangements and prices detailed on this website are provided and coordinated by the Margaret River Visitor Centre. The Margaret River Visitor Centre has taken due care and responsibility to verify and check all information in this website as at the time of compilation. However, as the relevant accommodation & tour operators in this brochure supply this information, it accepts no responsibility for any inaccuracy or misdescription contained in this publication or information as so supplied.

Sales of services as contained in this publication are made by Margaret River Visitor Centre, only as an agent for the person, business or company providing the services. Margaret River Visitor Centre does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice and are made and issued subject to the disclaimer as specified on this website.

All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

Privacy Policy

At margaretriver.com we are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.

This privacy policy explains how margaretriver.com handles and protects your PII in accordance with commonly accepted privacy principles.

margaretriver.com reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to amrta-enews@margaretriver.com or sent via postal mail to: AMRTA, 100 Bussell Highway, MARGARET RIVER, WA, 6285, Australia.

What Information We Collect 

In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you. 

margaretriver.com collects PII when you: 

• Make a booking

Your full name, address, email address and phone number are taken each time you make a booking with margaretriver.com. 

• Contact margaretriver.com

margaretriver.com collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.

How We Use Your Information

margaretriver.com uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on margaretriver.com may be used to: 

• Purchase margaretriver.com products or services

Information collected when you purchase from margaretriver.com is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking. 

• Respond to your questions or suggestions

We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.

Who We Share Your Information With

margaretriver.com does not disclose any information about customer bookings to anyone except in the following circumstances: 

• Accommodation suppliers

margaretriver.com provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although margaretriver.com offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on margaretriver.com. 

• Legal obligations

margaretriver.com may be required by law to disclose information provided by you to margaretriver.com for the purposes of obtaining products or services from margaretriver.com. margaretriver.com may also disclose information against someone who poses a threat to margaretriver.com's interests (such as customer fraud) or whose activities could cause harm to others.

How You Control and Access Your Information

margaretriver.com believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows: 

• Booking information

If at anytime you would like to alter the PII you provided to margaretriver.com in your booking, please contact us. 

• General

If at anytime you wish to enquire about any of your PII that is stored by margaretriver.com please contact us.

Validity of Rates

Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.

50% OF THE TOTAL AMOUNT DUE MUST BE PAID TO SECURE THE BOOKING WITH THE BALANCE DUE NO LATER THAN 30 DAYS PRIOR TO ARRIVAL.  PAYMENTS MADE ONLINE REQUIRE FULL PAYMENT.  IF YOU WISH TO MAKE A PART PAYMENT PLEASE CONTACT THE MARGARET RIVER VISITOR CENTRE ON +61 8 9780 5911 FOR ASSISTANCE.

Payment is due within 24 hours of receiving written confirmation from Margaret River Visitor Centre. Please proceed to our "Secure Payment" form to submit credit card details.

A credit card fee of AUD$4.00 will apply to all bookings made online.  In addition, we apply an administration charge to all booking changes and permitted cancellations of AUD$22.00.  This is in addtion to any cancellation charges imposed by the accommodation provider. Credit Card fees are non refundable.

Cancellation Policy

Whilst we provide a Free Booking Service, changes or cancellations of Confirmed bookings (where payment has been made) will attract a AUD$22.00 (inc. GST) administration fee in addition to the Cancellation Fee of the Service Provider/Operator. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.  Credit Card fees are non refundable.

Tours

These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

50% OF THE TOTAL AMOUNT DUE MUST BE PAID TO SECURE THE BOOKING WITH THE BALANCE DUE NO LATER THAN 30 DAYS PRIOR TO ARRIVAL.  PAYMENTS MADE ONLINE REQUIRE FULL PAYMENT.  IF YOU WISH TO MAKE A PART PAYMENT PLEASE CONTACT THE MARGARET RIVER VISITOR CENTRE ON +61 8 9780 5911 FOR ASSISTANCE.

A credit card fee of AUD$4.00 will apply to all bookings made online.  In addition, we apply an administration charge to all booking changes and permitted cancellations of AUD$22.00.  This is in addtion to any cancellation charges imposed by the accommodation provider. Credit Card fees are non refundable.

PHOTOS

The photos on this site are protected by copyright laws and strictly not permitted for use without the prior written authority of the owner. While many belong to the Augusta Margaret River Tourism Association, many are the work of private photographers. For further information pertaining to photos please contact Cory Gale on +61 8 9780 6921 in our marketing department.